Standards & Compliance
Ensuring quality, security, and reliability in government digital services
Our Commitment to Excellence
The Digital Standards represent a foundational guide for crafting government digital services with simplicity, clarity, reliability, and trustworthiness. Aimed at benefiting citizens and businesses, these principles ensure efficient design and delivery.
We maintain the highest standards of governance, security, and service quality to protect citizen data and ensure seamless service delivery across all government departments.
Governance Framework
Data Governance
Protecting and managing government data
- Data classification and handling procedures
- Data quality management frameworks
- Privacy and data protection policies
- Data retention and archival standards
Compliance
Meeting regulatory requirements
- Legal and regulatory compliance monitoring
- Regular compliance audits and assessments
- Risk management frameworks
- Compliance reporting and documentation
Service Standards
Delivering quality services
- Service level agreements (SLAs)
- Performance monitoring and reporting
- Continuous improvement processes
- Customer satisfaction metrics
Security Standards
Information Security
ISO 27001 Certified
- • Access control and authentication
- • Encryption standards (AES-256)
- • Secure communications (TLS 1.3)
- • Security incident management
- • Penetration testing and audits
Cybersecurity
NIST Framework Aligned
- • Threat intelligence and monitoring
- • Vulnerability management program
- • Security awareness training
- • Incident response procedures
- • Business continuity planning
Digital Service Standards
User-Centered Design
Services designed with user needs first
Accessibility
WCAG 2.1 AA compliance for all services
Open Standards
Using open and interoperable standards
Agile Delivery
Iterative development and continuous improvement
Digital by Default
Digital channels as primary service delivery
Data-Driven
Evidence-based decision making
Cloud First
Leveraging cloud technologies
Privacy by Design
Privacy built into every service
Policy Framework
ICT Policy
Comprehensive policies governing ICT use, procurement, and management across government
Data Sharing Policy
Guidelines for secure and appropriate sharing of data between government entities
Cybersecurity Policy
Framework for protecting government digital assets and critical infrastructure
Need More Information?
Access our complete standards and compliance documentation