Privacy Policy

Personal Information

When you register on the e-Government Portal or use our online services, we may collect personal information including your full name, email address, phone number, company or organisation name, country of residence, and government-issued identification details where required by law.

Application Data

Information you submit as part of a service request or digital government application, including project details and supporting documentation, is collected and stored securely as part of DICT's statutory functions under the Digital Government Act 2022.

Usage Data

We automatically collect certain technical information when you visit this website, including your IP address, browser type, pages visited, and the date and time of your visit. This data is used solely for website analytics and security purposes.

The Department of ICT / Digital Government uses the information we collect to:

• Process and assess service requests and agency onboarding under the Digital Government Act 2022.
• Communicate with you regarding the status of your requests and any outstanding requirements.
• Maintain accurate records of portal registrations and digital service provisioning as required by law.
• Improve the functionality and usability of this website and the e-Government Portal.
• Comply with reporting obligations under PNG law and the DGA 2022 mandatory standards.
• Send administrative notices, updates, and service-related communications.

Government Agencies

We may share relevant information with other Papua New Guinea government agencies, including the Internal Revenue Commission, Department of Treasury, Papua New Guinea Customs Service, and relevant sector regulators, where required to process your investment or to fulfil our statutory functions.

Third-Party Service Providers

We may engage reputable third-party service providers to assist in operating this website and delivering our services. These providers are contractually obligated to protect your information and may not use it for any purpose other than to provide services to DICT.

Legal Requirements

We may disclose your information where required by law, court order, or at the direction of a competent authority in Papua New Guinea.

DICT implements appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. Our e-Government Portal uses HTTPS encryption and access controls to safeguard your data.

While we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials.

We retain personal information and application data for as long as necessary to fulfil the purposes for which it was collected, or as required by PNG law. Business registration records and investment certificates may be retained indefinitely as part of the official public record.

You have the right to access personal information we hold about you and to request correction of inaccurate data. To make such a request, please contact DICT's Data Protection Officer at info@digital.gov.pg. We will respond to all requests within 30 days.

This website uses cookies and similar technologies to improve your browsing experience and to gather anonymised usage statistics. You may configure your browser to refuse cookies; however, some features of the e-Government Portal may not function correctly without them.

DICT reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of this website following any changes constitutes your acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or our handling of your personal information, please contact us:

Department of ICT — Digital Government

Islander Drive, Waigani Drive, NCD, Papua New Guinea Phone: (+675) 325 0171 Email: info@digital.gov.pg